Customer Reviews -
  (08) 9443 5557

Customer service is one of the single most important priorities we have at Advanced Document Solutions. We pride ourselves on providing top of the line customer service experiences for our customers and will make every effort to make sure our customers are 100% satisfied with the service they are receiving. We’ve taken the time to ask our past and current customers to review and tell us about the service they’ve received with ADS. Many have our A3 Multifunction Printers, Scanners and Copiers in their offices and rely on us to help them get these copiers installed and running, and help keep their businesses efficient. Below are some of the reviews we’ve received!

“Whether you are taking to Sharmen, Lawrence, Henry, Eugene or Zane everyone is very Helpful, Efficient & Friendly, nothing is ever a bother no matter the query.”

Adele Haskett

Mortgage Choice, Perth

“Always friendly and efficient staff who answer the phones- and deliver all they promise…can’t ask for more from a provider than that!”

Nerelle Rockall

Cargoport Pty Ltd, Bibra Lake

“Prompt and timely. Technicians always polite and helpful.”

Sally Sow

All Nations Presbyterian Church, Perth

“Service dept always listen to any problems and very willing to put in the effort to try and sort them out.”

Jan

Woods Business Consultants Pty Ltd, West Perth

“What I like about the ADS service is the response time and the technicians really know their job and always fix the problem. Also the guys are neat and tidy don’t waste time on the job.”

Marylyn Reid

Victory Life Centre Incorporated, Osborne Park

“We have received exceptional and professional service for the past 16 years from Laurence Francis, our Service Technician. All the staff at ADS offer prompt and solution-focussed service. Nothing is ever a problem or an inconvenience. Their copiers and service team have supported the growth and development of our Registered Training Organisation over the years. With an unequalled response time we are honoured to be a ‘raving fan’ customer of ADS.”

Maria-Jane Satterthwaite

Scope Vision, The Vines

“Professional Service from a Professional Team”

Marta Mazzeo

Rubicon Resources Ltd, West Perth

“When we need our printer looked at someone always comes out in a timely manner.”

Monique

Millers Foods, Byford

“The girl on the phone always remembers who I am greets me like the long term customer I am. Someone is always organised for same day service when I don’t ring too late, which means less downtime.”

Michelle

Loadex Hire (WA), Maddington

“prompt replies and assistance”

Carol Sisson

Italian Consulate in Perth, Perth

“When we need our printer looked at someone always comes out in a timely manner.”

Monique

Geographical Association OF Western Australia, Subiaco

“Friendly & helpful customer service!”

Hannah Claffey

Cooling Brothers Glass Company, High Wycombe

“prompt replies and assistance”

Shevaun Johnstone

Guardian WIlls and Probate, Joondalup

“Very good product , very efficient and quick response.”

Salil

Freshcorp Farms, Osborne Park

“Excellent Customer Service always received. If we ever need a technician, even for the smallest of queries, they are here the same day to help us. We never run out of toners/drum units as it is monitored from within their office.”

Dawn Martin

Monier Prime, Wangara

“Always very helpful when I call with a problem and will attempt to solve in a time and cost effective manner.”

Maria

Marble & Cement Work (WA) Pty Ltd, Welshpool

“Reliable and effecient”

Kelly Turtle

Bernadini Pty Ltd, High Wycombe

“Prompt reply “

Chris Cheng

Erections WA, Bibra Lake

“The promptness that you carry out all your calls and deliveries.”

Laurelle Miller

Landscape Australia, Subiaco

“That the service personnel are always willing to talk you through any problems and help”

Noeleen Stewart

GFS An Anglican Ministry, Perth CBD

“Very quick to respond to any query or problem.”

Jenny Parsons

Jenny Franklin Enterprises, Osborne Park

“Fast, easy and with great customer service!”

Maria Granados

Mosman Bay Construction, North Fremantle

“We had a unusual request/issue with our printer that the technicians dealt with swiftly by thinking outside of the box and implementing a new feature to solve our problem. This made a significant difference to the day to day running of our office and their help and efficiency was greatly appreciated.”

Sarah Healy

Colleen Gandini Residential, Ardross

“Quick and courteous response to any call Helpfuland professional telephone assistants”

chez deetlefs

Concordia Lutheran Church Duncraig, Duncraig

“All requests to date for support or consumables were fulfilled in a very timely manner. Far better than competitors.”

Justin

Community Newspaper Group, Various in Metro Area

“Friendly familiar and helpful”

Catherine Burke

Charnaud, Subiaco

“They are always available to assist and have offered same day service on nearly every occasion.”

Carolyn Billett

Chambers Franklyn Strata Management, Stirling

“Always responds to service calls promptly. Friendly and courteous on the phone.”

Jacqui Chilvers

BOCSO & ASSOCIATES, Osborne Park

“ADS have always been timely in attending any maintenance issues we have had with our photocopier. The technicians always follow through and if they cannot find the answer straight away they always come back with a solution promptly.”

Neal Fernandes-Dodsley

Ayresome Pty Ltd, Kewdale

“Very efficient turn around time for service calls and stock.”

Amanda

Ambience Air, Bibra Lake

“Attend in a timely and efficient manner and any problems rectified on an urgent basis”

Jodie

Australia Wide Investigations Pty Ltd, Osborne Park

“Fast, easy and efficient.”

Talea

BuilditEco Pty Ltd, Wangara

“Responsive”

Carolyn Billett

Chambers Franklyn Strata Management, Stirling

“Prompt and efficient”

Susan Grohovaz

Baines Manchester, Carlisle

“Always quick and onto it.. Visit are always straight away.. :)”

Bernice Fawkes

Arcadia, Welshpool

“Your service is always very prompt and very courteous.”

Jane Clancy

Advans Exhibition Services, Welshpool

“The fast dispatch of technicians to maintain and service the photocopiers.”

Clinton

Allpest, Welshpool

“The friendly and prompt service which is received every time I call the office.”

Sue Skane

Mizco, Malaga

Prompt, friendly and reliable”

Kerryn

Lullfitz Nursery, Wannero

“Always prompt and helpful”

Tracey

Bay Pools and Spas, Rockingham

“Staff are always pleasant, extremely helpful and attend to your requirements promptly.”

Ursula Feszczur

Coniglio Joinery and Cabinetworks, Bellevue

“Quick response time and friendly, non-judgemental attitude.”

Steve Berry

Britone Aluminium & Glazing, Wangara

“Efficient and helpful”

Gail Stewart

David Wills & Assoc, Booragoon

“Your friendly staff are only ever a phone call away. Technician’s are available 9 times out of 10 the same day. Service with a smile !!”

Karen Bondi

Equipment Placement, Belmont

“Friendly and efficient”

Kay Connell

Deacon Engineers, South Perth

Natalee

Ford & Doonan Joondalup, Joondalup

“ADS staff provide quick and extremely helpful responses to all printer and cartridge related issues. A team member from ADS will always be out as soon as possible whenever we are in trouble!”

Olivia Brenzi

Ford & Doonan Airconditioning, Kardinya

“Friendly staff! Willing to help!”

Kay Connell

Consolidated Property Management & Sales, Balcatta

“Great customer support. Quick response to any emergencies when requested.”

Marco

Fleetwood Pty Ltd, High Wycombe

“What I most like is that you can speak directly with a technician, and in most cases we can be directed in what to do to help solve our problem without having to call someone out. Also the technicians always give Valuable advice that we can use on a long term basis.”

Karen Bondi

Equipment Placement, Belmont

“Fast, efficient and when I have an issue, it gets sorted asap. All the staff are great to deal with”

Jill Bysterveld

Eco Growth, Cockburn Central

“ADS technical staff are very efficient and informative. They attend to our query with a sense of urgency and are always available on hand for assistance.”

Lavanya Subramaniam

Capital Managers Pty Ltd, Mount Hawthorn